Monday, April 14, 2008

Top 20 Customer Management Tools

After all the ways we've shown you how to set up a web business, now it's time to actually manage all of your customers and clients. This list comprises 20+ customer relations systems to help you provide everyone with better customer service. - Designed with small businesses in mind to keep track of customers, vendors and partners. - Focuses on small to medium sized businesses, allows collaboration of the sales force to share info. - A goal and progress oriented customer management solution that tracks your customers through the entire sales process. - Offers a web-based, fully hosted solution for both small and large businesses. - Besides being a CRM solution, it also offers lesson on what exactly CRM can do for your business, and if they aren't the right solution, they will suggest other companies. - Offers a small, hosted version of their software for companies just getting started, also has larger enterprise versions.

Heap - Beyond just managing your customers, it can also automate the sales process telling you when it's time to call the customer and follow up on information.

HelpSpot - Made by UserScape, has a self service portal as well as an API for integration with your existing software. - A CRM with built-in dialers so you can just click and call. - Lets you keep track of customer issues with tickets and gives them a chance to give you feedback to see how you are doing. - A CRM with the ability to pull up Google Maps so you can see just where your customer is if you need it. - Offers open source and enterprise versions, integrates with Google widgets. - A customer management system that can be used as a stand-alone or integrated with other apps. - Offers two versions, can manage email and telemarketing campaigns as well as provide you with analytics. - Offers multiple customer management solutions from industry specific to automated self-service for the customers. - Includes hosting with the CRM and an accounting package. - Automates your sales force as well as managing customers and partners. - Allows you to not only manage your customers, but manage email campaigns from it also. - Offers a range of deployment options and prides itself on ease of use and high customization. - Highly customizable CRM with AJAX functionality.

Zoho CRM - Features an Outlook plugin and sales inventory management. (via)